Welcome to Doon Digital Agency. These Terms & Conditions govern your use of our website and the information and services presented on it. By accessing or using this website, you agree to these terms. If you do not agree, please discontinue use of the website.

1. Our Services

Doon Digital Agency provides digital marketing and online business services, which may include SEO, Google Ads management, Meta Ads management, social media marketing, Local SEO, Google Business Profile support, website development, graphic design and content writing. Service availability and deliverables depend on the proposal or agreement accepted by the client.

2. Website Information and Pricing

Website content is provided for general informational purposes. Prices displayed are starting or indicative prices unless expressly stated otherwise. The final quotation may depend on the agreed scope, deliverables, technical requirements, project complexity and other relevant costs.

Before work begins, clients should confirm the services included, fees, applicable taxes, payment schedule, timelines, revision limits, responsibilities and exclusions in writing.

3. Enquiries and Quotations

Submitting an enquiry through our website, email or WhatsApp does not automatically create a service contract. A project begins after the scope, price, payment terms and other applicable conditions have been agreed upon by both parties.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate business information and project requirements.
• Supplying materials they own or are authorised to use.
• Providing necessary account access and approvals.
• Reviewing and approving content, advertisements and website changes.
• Making payments according to the agreed schedule.

Delays in receiving content, access or approvals may affect project timelines.

5. SEO and Search Engine Results

SEO outcomes depend on competition, website condition, search engine updates, content quality, technical issues and other factors. Doon Digital Agency does not guarantee specific rankings, indexing dates, traffic, leads, sales or revenue unless a separate written agreement expressly defines a commitment.

6. Google Ads and Meta Ads

Paid campaigns are subject to platform policies, account approvals, auction conditions, audience behaviour and budget. Unless expressly agreed in writing, advertising spend paid to Google, Meta or another platform is separate from our management fees.

We do not guarantee a specific number of clicks, enquiries, conversions or sales. Platform decisions are controlled by the respective platforms. Clients are responsible for the accuracy and legality of their business claims, offers and supplied materials.

7. Website Development and Design

Website projects are delivered according to the agreed scope. Unless included in writing, quotations may exclude domain registration, hosting, premium themes, paid plugins, third-party subscriptions, ongoing maintenance and additional features.

Work outside the agreed scope may require a separate quotation. Clients should review deliverables and report issues within any agreed review period.

8. Content and Intellectual Property

Each party remains responsible for the materials and intellectual property it owns or is authorised to use. Clients must ensure that materials they supply do not infringe third-party rights.

Ownership and usage rights for final deliverables will be determined by the relevant written project agreement. Third-party assets, software, fonts, themes and plugins remain subject to their applicable licence terms.

9. Payments, Cancellations and Refunds

Payment amounts, due dates, deposits, milestones, cancellations and applicable refunds will be governed by the relevant quotation or service agreement. Clients should review those terms before making payment.

Completed work, third-party charges and non-refundable expenses may be handled according to the agreed written terms and applicable law. Nothing in this section excludes rights that cannot lawfully be excluded.

10. Third-Party Platforms and Links

Our website may link to or use third-party services. Their availability, policies, pricing and independent decisions are outside our control, subject to applicable law and any separate agreement.

11. Acceptable Website Use

You agree not to use this website to:

• Violate applicable laws or regulations.
• Attempt unauthorised access to our website or systems.
• Introduce malicious code or disrupt website operation.
• Abuse enquiry forms or communication channels.
• Copy or use protected content without permission.

12. Limitation of Liability

To the extent permitted by applicable law, Doon Digital Agency is not responsible for indirect or consequential losses arising from general use of this website or factors outside our reasonable control. Liability relating to a specific paid service will be governed by the applicable service agreement and applicable law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Privacy

Information submitted through our website or contact channels may be handled according to our Privacy Policy. Please review that policy to understand how personal information may be collected and used.

14. Changes to These Terms

We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with a revised update date.

15. Governing Law

These Terms & Conditions are subject to applicable laws of India. Any dispute will be handled by competent courts or authorities having jurisdiction under applicable law.