Welcome to Doon Digital Agency. Your privacy is important to us. This Privacy Policy explains how information may be collected, used, stored and protected when you visit our website, contact us or enquire about our digital marketing services.

1. About Doon Digital Agency

Doon Digital Agency provides digital marketing and online business services, including Search Engine Optimization (SEO), Google Ads management, social media marketing, Meta Ads management, website development, Local SEO, graphic design and content writing.

2. Information We May Collect

Personal Information

When you contact us or request a quotation, you may voluntarily provide:

• Your name and phone number.
• Your email address.
• Your business or company name.
• The services you are interested in.
• Your approximate budget and project requirements.

Technical Information

Depending on the tools enabled on our website, technical information such as browser type, device information, pages visited and website interaction data may be collected.

3. How We Use Your Information

We may use information you provide to:

• Respond to enquiries and contact requests.
• Prepare quotations and discuss services.
• Understand your business and project requirements.
• Communicate about projects, deliverables and updates.
• Improve website functionality, content and user experience.
• Maintain website security and comply with applicable legal obligations.

4. Contact Forms and WhatsApp

Our website may include enquiry forms and WhatsApp links with pre-filled messages. Opening WhatsApp does not automatically send your message. You must choose to send it.

Information you send through WhatsApp will be processed by that platform under its applicable terms and privacy policy. We may use the information received to respond to your enquiry.

A WhatsApp link alone does not mean that our website stores your form submission in a database. Storage depends on the form software and integrations actually installed.

5. Cookies and Analytics

Our website may use cookies or similar technologies for functionality, traffic measurement, analytics or advertising, depending on the tools enabled. You can manage cookies through your browser settings and any preference controls provided on our website.

6. Third-Party Services

Depending on our website setup, we may use services such as:

• WordPress and website hosting providers.
• Google Analytics and Google Search Console, if enabled.
• Google Ads and Meta advertising platforms, if enabled.
• WhatsApp, email providers and contact form plugins.

These providers may process information under their own policies. Their independent privacy practices are outside our direct control.

7. Sharing of Information

We do not sell personal information to third parties. We may share relevant information with service providers who help us operate the website or respond to enquiries, or where disclosure is required by applicable law. We aim to share only information reasonably necessary for the relevant purpose.

8. Data Retention and Security

We retain information for as long as reasonably necessary to respond to enquiries, manage business relationships, maintain records or comply with legal obligations. We take reasonable measures to protect information under our control, but no online transmission or storage method can be guaranteed completely secure.

9. Your Privacy Choices

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information, or to raise a concern about how it is used. We may need to verify your identity before responding. Some information may need to be retained for legal or legitimate record-keeping purposes.

10. Children’s Privacy

Our website and services are not specifically directed at children. Please do not submit a child’s personal information unless you are legally authorised to do so.

11. External Links

Our website may contain links to third-party websites. We are not responsible for their content, security or privacy practices. Please review their policies before sharing information with them.

12. Changes to This Privacy Policy

We may update this policy to reflect changes to our website, services, technology or legal requirements. The updated version will be published on this page with a revised update date.